FAQs and Contact Info
Before emailing us with your question, please check our help/faqs page below.
If nothing here answers your questions, click here to email us.
Billing / Password / Cancellations
A. Cancellation of your subscription Click here to cancel your membership. It will remain active until your membership expiration date. Once you have purchased a membership, there is no refund and no pro-rating. There is no automatic renewal for the 3 or 6 month membership.
B. If your codes or username/password do not work...
- Be certain you are entering the info correctly.
- You may be required to enter the info again in a second pop-up window.
- Use your browser's "Save Password" feature so you don`t have to re-enter every time.
- If you still cannot get access, please click here to contact Verotel support.
C. Was your transaction DECLINED? If you are a new Verotel customer and you receive 'Your
credit card is DECLINED' when you want to sign up for
the website of your choice, then please check the following:
- a. did you fill out all the fields in the order form?
- b. did you enter the correct expiration date?
- c. did you leave any spaces or dashes in your credit
card number or phone number?
- d. did you use your home phone number as the phone number entered?
- e. did you enter your complete email address?
- f. did you fill out the correct address and cardholder information?
- g. are you currently in the country where your credit card
was issued?
- h. do you have sufficient funds in your credit card account?
If all your answers are YES on above questions, please
visit our live chat support. We can help you out instantly
and solve the problem online in a one-to-one chat session.
http://chat.verotel.com/helpdesk01.html
Due to security reasons you are only able to do a transaction once
per 10 minutes. So please wait at least 10 minutes before
submitting your information again.
4. Other Verotel questions
Please send us a detailed message by email to livesupport@verotel.com
5. How will I see this charge on my credit card statement ?
You will see the business name "VideoTalent"
I can't watch my DVDownload. What's wrong?
The important thing to remember with these large download files is to SAVE them to your computer before attempting to watch them. The downloading process may take 10-30 minutes, depending on your internet connection and speed.
After the download is completed, open and play the video with your favorite video player. If Windows Media Player doesn`t work, adjust the player settings to allow for playback of .MPEG files. Or, try QuickTime ... or VLC Player.
How often do you update clips?
Once or twice every week, guaranteed! Sometimes more.
Where will you ship your tongue videos?
We DISCREETLY ship our tongue DVDs all over the world via US Postal Priority Mail.
How can I learn about updates and other news about Tonguefetish.net?
Check out our Tongue Fetish Blog for news, photos, video previews and prizes!
The viewing window is quite small. Any way to make it larger?
Yes! In WMP, click on View, then Zoom. There are choices from 50% to Full-Screen.
My girlfriend has a long tongue...would you pay her for good video footage?
Yes. We will consider paying her for good original footage. Check out this info and then contact us.
Can I pay with Money Order?
If you prefer to buy DVDownloads or Membership with a Money Order or Cashier's Check, no problem.
Funds must be in US dollars drawn from a US Bank.
For our mailing address, please email us.
A. Cancellation of your subscription Click here to cancel your membership. It will remain active until your membership expiration date. Once you have purchased a membership, there is no refund and no pro-rating. There is no automatic renewal for the 3 or 6 month membership.
B. If your codes or username/password do not work...
- Be certain you are entering the info correctly.
- You may be required to enter the info again in a second pop-up window.
- Use your browser's "Save Password" feature so you don`t have to re-enter every time.
- If you still cannot get access, please click here to contact Verotel support.
C. Was your transaction DECLINED? If you are a new Verotel customer and you receive 'Your credit card is DECLINED' when you want to sign up for the website of your choice, then please check the following:
- a. did you fill out all the fields in the order form?
- b. did you enter the correct expiration date?
- c. did you leave any spaces or dashes in your credit card number or phone number?
- d. did you use your home phone number as the phone number entered?
- e. did you enter your complete email address?
- f. did you fill out the correct address and cardholder information?
- g. are you currently in the country where your credit card was issued?
- h. do you have sufficient funds in your credit card account?
If all your answers are YES on above questions, please visit our live chat support. We can help you out instantly and solve the problem online in a one-to-one chat session. http://chat.verotel.com/helpdesk01.html Due to security reasons you are only able to do a transaction once per 10 minutes. So please wait at least 10 minutes before submitting your information again.
4. Other Verotel questions Please send us a detailed message by email to livesupport@verotel.com
5. How will I see this charge on my credit card statement ? You will see the business name "VideoTalent"
The important thing to remember with these large download files is to SAVE them to your computer before attempting to watch them. The downloading process may take 10-30 minutes, depending on your internet connection and speed. After the download is completed, open and play the video with your favorite video player. If Windows Media Player doesn`t work, adjust the player settings to allow for playback of .MPEG files. Or, try QuickTime ... or VLC Player.
Once or twice every week, guaranteed! Sometimes more.
We DISCREETLY ship our tongue DVDs all over the world via US Postal Priority Mail.
Check out our Tongue Fetish Blog for news, photos, video previews and prizes!
Yes! In WMP, click on View, then Zoom. There are choices from 50% to Full-Screen.
Yes. We will consider paying her for good original footage. Check out this info and then contact us.
If you prefer to buy DVDownloads or Membership with a Money Order or Cashier's Check, no problem. Funds must be in US dollars drawn from a US Bank. For our mailing address, please email us.
